Delivery information

Delivery

Every item is produced after you approve it, not picked from stock. Production time therefore comes before delivery time, and both are stated on your quote for your specific order.

Where we deliver

CrewIdentity is approved to operate in 34 countries and will take on at most 50 teams in its first programme. Which countries those teams are in is not fixed, and no country is promised a place. No country is open for orders yet: each one opens only when its tax, delivery, production and legal requirements have been established for that country specifically — none inherits another's.

How long it takes

We do not publish a standard delivery time, because it genuinely depends on the country, the products and where they are produced. A number that looked reassuring here would be a guess. Your quote states the production window, the delivery method and the destination, and says "not yet known" where that is the truth.

Who ships it

Orders are shipped by a production partner or its carrier directly to the delivery address on your order. You receive tracking where the carrier provides it.

Duties and taxes

Whether duties, import taxes or sales taxes apply depends on the destination and is stated on the quote for that destination before you approve anything. Where it has not been established for your country, the quote says so and the order cannot proceed until it has.

Your delivery address

Please check the delivery address on your approval carefully. An order shipped to the address you approved is treated as delivered to you; if a parcel is lost or damaged in transit, the custom-order policy explains how we resolve it.

Lost or damaged on the way

Lost or damaged in transit is covered in the custom-order policy: we arrange a replacement or a refund and take it up with the carrier ourselves. See the custom-order policy and the refunds & reprints process.